# s90 TechOps

> Preparing Small Business IT for AI. For Security. For Growth. For Stability.

s90 TechOps is a technology partner that helps small and medium businesses prepare their IT for AI, strengthen their cybersecurity, and eliminate the operational chaos that holds growth back. Founded in 2012, headquartered in Newport Beach, California. This file is a self-contained snapshot of the public site so AI fetchers do not need to execute JavaScript to read it.

## Company Overview

- **Founded**: 2012
- **Founders**: Sean Crowley & Matthew Riggio
- **Headquarters**: Newport Beach, California, USA
- **Contact**: info@s90.com | (877) 400-5999
- **Website**: https://s90.com
- **Team**: 50+ members, 15+ years average experience
- **Client Retention**: 98%
- **Support**: 24/7 monitoring and human support
- **Tagline**: Technology partner specializing in AI and operational efficiency

## Company Story (from /about)

s90 started in 2012 when Sean Crowley (IT support and infrastructure background) and Matthew Riggio (application development and coding background) combined their strengths. They assembled two specialized teams: one focused on infrastructure, support, and operations; another focused on custom applications and development. By 2015 those teams were formalized.

In 2022 s90 pivoted toward AI integration. In 2023 the team formalized that pivot by launching the **Business Alignment Framework**, which maps how AI and technology can support a client's business growth — not just their IT stack. By 2024 s90 was operating as a true technology partner rather than a vendor.

Mission: **Eradicate IT problems.** s90 takes a proactive approach — identifying and eliminating issues before they impact the business, applying hundreds of industry best practices and proven standards across every client's stack.

### Team

A diverse team of AI engineers, data scientists, cloud architects, and IT operations specialists. 50+ team members, 15+ years average experience, 24/7 support coverage, 98% client retention.

### Timeline

- 2012 — Founded by Sean Crowley and Matthew Riggio
- 2015 — Built specialized teams around infrastructure and application development
- 2022 — Pivoted with a strategic focus on AI integration
- 2023 — Developed proprietary Business Alignment Framework
- 2024 — Serving clients as true technology partners

## Four Service Pillars

### s90::CyberReady — Cyber Insurance Audit Readiness ($799 one-time, regularly $1,599)

URL: https://s90.com/services/cyberready

A one-time cybersecurity assessment and compliance documentation service designed to help SMBs (15–200 employees) pass cyber insurance audits. The offer is currently 50% off the standard $1,599 price.

Deliverables:
- Full network & endpoint security assessment
- Cyber insurance gap analysis (mapped to common carrier questionnaires)
- MFA coverage audit across all critical systems
- Compliance documentation package
- Written incident response plan
- Insurance-ready executive summary you can hand to your broker
- Prioritized remediation roadmap (what to fix first, second, third)
- 30-minute results walkthrough with a senior engineer

Who it's for: SMBs renewing or applying for cyber insurance, businesses that have been asked tough questions by their carrier, or any company that wants documented proof their security posture is audit-ready.

### s90::SecOps — Cybersecurity ($95.90 / user / month, 20-user minimum)

URL: https://s90.com/services/secops-cybersecurity

Enterprise-grade cybersecurity built for SMBs. 24×7 Security Operations Center (SOC) monitoring across workstations, mobile, and IoT.

What's included:
- Managed endpoint protection (EDR/XDR)
- 24×7 threat monitoring & alerting
- Security patch management
- Email security & phishing protection
- Multi-factor authentication setup and enforcement
- SASE-based secure access platform: SD-WAN, CASB, ZTNA, SWG, FWaaS, DLP
- Quarterly security assessments
- Compliance reporting for SOC 2, HIPAA, GDPR, ISO 27001
- No setup fees for new employees

Notes: Support and Change Management are billed hourly as requested. 20-user minimum.

### s90::TechOps — Managed IT Services ($145.90 / user / month, 20-user minimum, full-service)

URL: https://s90.com/services/techops-managed-services

Full-service managed IT that includes everything in SecOps plus four dedicated teams working on the client's environment.

The four teams:
1. **Service Desk** — chat, phone, and email support for end users
2. **Centralized Services** — 24×7 Network Operations Center (NOC) monitoring, patching, backups
3. **Technical Alignment** — proactive maintenance, standards enforcement, quarterly tech reviews
4. **Business Alignment** — strategic IT planning aligned with business goals (vCIO function)

What's included beyond SecOps:
- Complete infrastructure management (on-prem, cloud, hybrid)
- Help desk & technical support
- Cloud services management (Microsoft 365, Azure, AWS, Google Cloud)
- Network monitoring & optimization
- Backup & disaster recovery
- Vendor management & procurement
- Strategic IT planning & consulting
- No setup fees for new employees

Success assurances:
- 99.9% uptime SLA
- 90-day onboarding promise
- 100% HIPAA audit pass rate

Notes: Change Management billed hourly as requested. 20-user minimum.

### s90::DeeBots — AI Agents (custom pricing, add-on)

URL: https://s90.com/services/deebots

A collection of AI workflows, tools, agents, and sub-agents — built and customized to a client's specifications. DeeBots handle repetitive business tasks across **8 functions**: Sales, Marketing, Operations, Finance, HR, Client Success, IT, and Admin. They run 24/7, connect to existing tools, and deliver an average 92% time reduction on automated tasks.

Key metrics:
- **764 AI agents deployed** to date
- **92% average time reduction** on automated tasks
- **24/7** always running
- **30-Day Proof of Value** on every engagement — measurable results in 30 days or s90 rebuilds at no cost
- **Human-in-the-Loop safety** on every workflow

Consultative 4-stage partnership:
1. **Discovery Call** — understand the business, identify the highest-leverage repetitive tasks
2. **Design** — map the workflow, define guardrails, agree on success metrics
3. **Build & Test** — build the agent, test on real data, refine with the user
4. **Launch & Iterate** — deploy with Human-in-the-Loop checks, measure, expand

Every engagement begins with a Discovery Call.

## Pricing (https://s90.com/pricing)

Simple, transparent per-user pricing. No setup fees for new employees. No lock-in contracts. Cancel or change plans anytime.

### CyberReady — $799 one-time (regularly $1,599, limited-time 50% off)
One-time cyber insurance audit readiness assessment. Includes: full network & endpoint security assessment, cyber insurance gap analysis, MFA coverage audit, compliance documentation package, incident response plan, insurance-ready executive summary, prioritized remediation roadmap, 30-minute results walkthrough.

### SecOps — $95.90 / user / month (20-user minimum)
Essential cybersecurity protection. Includes: managed endpoint protection, 24/7 threat monitoring & alerting, security patch management, email security & phishing protection, multi-factor authentication setup, quarterly security assessments, compliance reporting (SOC 2, HIPAA), no setup fees for new employees. Note: Support and Change Management billed hourly as requested.

### TechOps — $145.90 / user / month (20-user minimum) — Full Service
Everything in SecOps, plus full-service managed IT: complete infrastructure management, help desk & technical support, cloud services management, network monitoring & optimization, backup & disaster recovery, vendor management & procurement, strategic IT planning & consulting, no setup fees for new employees. Note: Change Management billed hourly as requested.

### DeeBots — Custom plans (add-on)
A collection of AI workflows, agents, and sub-agents customized to your company. Every engagement starts with a Discovery Call. 30-day Proof of Value or s90 rebuilds at no cost. 764 agents deployed, 92% average time reduction, 24/7 always running.

## Expertise & Certifications

- Microsoft Azure Expert MSP
- Microsoft Certified: Azure AI
- ITIL 4 Foundation
- ISO 27001 Compliant
- Fortinet Partner
- Dell Certified
- HPE Certified
- Lenovo Certified

## Key Differentiators

- **Proactive Approach**: Problems prevented before they occur
- **Business Alignment**: Technology aligned with business goals via proprietary framework
- **50+ Team Members**: 15+ years average experience
- **24/7 Support**: Round-the-clock monitoring and human support
- **98% Client Retention**: Proven track record
- **Meet Dee**: AI-powered support assistant available to all clients
- **No Lock-In**: Cancel or change plans anytime
- **30-Day Proof of Value**: For every DeeBots engagement

## Frequently Asked Questions (from homepage)

**What's included in TechOps managed services?**
Comprehensive IT infrastructure management including 24/7 system monitoring, proactive maintenance, security updates, backup management, help desk support, and rapid incident response — from server management to endpoint security.

**How quickly do you respond to IT emergencies?**
15-minute response time for critical issues, 24/7 availability. We monitor continuously and often resolve issues before they impact operations. Urgent matters route directly to senior technicians.

**Do you support on-premise and cloud infrastructure?**
Yes — hybrid environments fully supported. Traditional on-premise servers, cloud (AWS, Azure, Google Cloud), or both. We also plan and execute cloud migrations.

**What is AI workflow optimization?**
We map existing business processes, identify bottlenecks using ML analysis, and implement automated solutions that continuously learn. Typical results: 40–85% efficiency gains, lower operational cost, faster decisions.

**Can you help with cybersecurity and compliance?**
Yes — vulnerability assessments, patch management, firewall configuration, endpoint protection, plus compliance with HIPAA, SOC 2, and ISO 27001.

**How long does AI implementation take?**
A typical AI workflow optimization project takes 4–8 weeks: 1–2 weeks discovery, 2–4 weeks development & integration, 1–2 weeks testing & refinement. Quick wins often deploy within the first 2 weeks.

**How does pricing work?**
Per-user monthly for managed services (SecOps/TechOps), one-time for CyberReady, custom project-based for DeeBots. Detailed proposals after a free consultation.

**What support do you provide after implementation?**
24/7 monitoring for TechOps, regular optimization reviews for AI systems, continuous model refinement, expert technical support, and strategic consulting.

## Pages

- [Homepage](https://s90.com/): Overview — security, IT, and AI agents for SMBs. "Prepare Your IT" hero messaging.
- [About](https://s90.com/about): Company story, leadership (Sean Crowley, Matthew Riggio), team, certifications, mission.
- [Pricing](https://s90.com/pricing): Per-user pricing for SecOps, TechOps, CyberReady, and DeeBots.
- [Articles](https://s90.com/articles): Practical guides on AI, cybersecurity, and IT operations.
- [Contact](https://s90.com/#contact): Get a quote or book a discovery call.
- [s90::CyberReady](https://s90.com/services/cyberready): $799 one-time cyber insurance audit readiness assessment.
- [s90::SecOps](https://s90.com/services/secops-cybersecurity): 24×7 SOC, endpoint protection, SASE, and compliance reporting.
- [s90::TechOps](https://s90.com/services/techops-managed-services): Full-service managed IT with 4 dedicated teams.
- [s90::DeeBots](https://s90.com/services/deebots): Custom AI agents and workflows across 8 business functions.
- [Privacy Policy](https://s90.com/privacy-policy): How we handle your data.
- [Terms of Service](https://s90.com/terms-of-service): Service terms and conditions.
- [AI Policy](https://s90.com/ai-policy): How s90 uses and governs AI.

## Free Resources

- [Compliance Readiness Checklist (PDF)](https://s90.com/s90-compliance-checklist.pdf): Free 3-page checklist covering HIPAA, SOC 2, ISO 27001, GDPR, PCI DSS, NIST CSF, CMMC, and cyber-insurance controls.
- [Email Authentication Audit Checklist (PDF)](https://s90.com/s90-email-authentication-audit-checklist-2026.pdf): SPF, DKIM, and DMARC audit checklist for SMBs in 2026.

## Articles (Full Summaries)

### [AI Security Risk Is Outpacing the Old Cybersecurity Playbook](https://s90.com/articles/ai-security-risk)
Published May 8, 2026. Traditional security training (phishing, passwords, link hygiene) still matters but no longer covers the full risk landscape. AI has shifted the attack surface in two ways: attackers use AI for polished impersonation, vendor lookalikes, and voice deepfakes that bypass the "look for typos" defenses; and employees route sensitive data into unapproved AI tools while trying to be productive. Walks through four risk examples: customer call transcripts pasted into unapproved AI summarizers, vendor impersonation emails with perfect grammar and lookalike domains, AI voice deepfakes used for urgent wire transfer fraud, and shadow AI tools that sit outside IT oversight. Argues banning AI fails — managed AI works. Provides a six-step leader playbook: build an AI tool inventory, define approved vs unapproved tools, write clear data input rules, harden payment and approval controls with out-of-band verification, expand security awareness training to cover AI-era threats, and assign ownership across IT, security, legal, finance, operations, and executives. New leadership question: "Do we know what our people are putting into AI tools, and do we know what is coming out?"

### [Your SaaS Bill Isn't a Budget Problem. It's a Governance Problem.](https://s90.com/articles/saas-governance)
Published April 3, 2026. A deep dive into why SMBs between 20 and 75 employees commonly carry 20 to 30 percent SaaS waste. Based on a real audit of a 40-person client that uncovered $84,000 in annual waste from three overlapping project management tools, 17 unused Adobe seats for departed employees, a $1,200 per month abandoned analytics platform nobody had logged into in 11 months, and two separate e-signature products. Covers why SaaS waste usually starts small, why no single department sees the full system, and the four ownership gaps that drive sprawl: no renewal calendar, no license reclamation process, no overlap reviews, and no one asking "Do we already have something that does this?" Includes a practical 5-step governance checklist: build a complete SaaS inventory, match licenses to active employees, review usage 60–90 days before every renewal, identify overlapping tools by function, and create a simple new-software approval process.

### [DMARC, DKIM, and SPF in 2026: The Email Authentication Audit Every SMB Needs](https://s90.com/articles/email-authentication-2026)
Published March 12, 2026. Email providers (Google, Yahoo, Microsoft) tightened bulk sender rules and BEC attacks are exploding. This article walks through a step-by-step SPF, DKIM, and DMARC audit checklist for SMBs in 2026: inventory every tool that sends mail on your domain, publish a strict SPF record (under the 10-lookup limit), enable DKIM on every sender, publish a DMARC policy starting at p=none, monitor reports, then move to p=quarantine and p=reject. Includes a downloadable PDF checklist.

### [Why Your Clients' MFA Isn't Enough: AiTM Phishing in 2026](https://s90.com/articles/aitm-phishing-2026)
Adversary-in-the-Middle (AiTM) attacks proxy the entire login flow and steal session cookies, bypassing traditional MFA. Now drives most BEC breaches. The fix: phishing-resistant MFA (FIDO2/passkeys), Conditional Access policies that enforce compliant devices, token protection in Entra ID, and continuous session monitoring.

### [AI and Compliance: How to Answer the Auditor's Toughest Questions](https://s90.com/articles/ai-compliance)
How to govern AI usage to satisfy SOC 2, HIPAA, and PCI-DSS auditors. Covers data classification, prompt logging, model inventory, vendor risk reviews of AI providers, and proving human oversight on automated decisions.

### [Meet Dee: Your New Friendly Tech Assistant](https://s90.com/articles/meet-dee)
Introduces the s90 AI assistant. How to install the Dee Messenger desktop app, say hello, and get instant IT support — including how Dee escalates to a human technician when needed.

### [AI in 2025: How Far We've Come — and What's Next for 2026](https://s90.com/articles/ai-2025-whats-next)
How AI transformed business in 2025 (practical adoption, copilots in M365, agentic workflows) and trends for 2026: governance maturity, multi-agent systems, AI-native security tools, creative collaboration patterns.

### [Budgeting for IT in 2026: What to Include in Your Plan](https://s90.com/articles/it-budget-2026)
Four smart categories for next year's IT budget: (1) Security & Compliance, (2) Cloud & Productivity, (3) AI & Automation, (4) Hardware Refresh. Includes typical percentage allocations and red flags to watch for.

### [Why Multi-Factor Authentication Is Non-Negotiable in 2025](https://s90.com/articles/mfa-essential)
What MFA is (something you know + something you have/are), why password leaks make it mandatory, and how to roll it out: start with email and cloud apps (M365, Google Workspace), prefer authenticator apps over SMS, phase the rollout.

### [Cybersecurity Basics Every Business Should Refresh Before Q4](https://s90.com/articles/cybersecurity-basics)
Five quick wins before year-end: (1) update software, (2) review password practices and use a manager, (3) back up data with the 3-2-1 rule, (4) train the team on phishing, (5) audit access controls and remove old accounts.

### [Cloud Storage vs. Local Servers: Which Is Right for Your Business?](https://s90.com/articles/cloud-storage-vs-local-servers)
Cost, security, scalability, and control compared. Cloud wins on scalability, remote access, and disaster recovery; local wins on predictable costs at large scale, latency-sensitive workloads, and air-gapped compliance. Most SMBs land on hybrid.

### [The Hidden Cost of Outdated Tech — And How to Fix It Before Year-End](https://s90.com/articles/outdated-tech-cost)
Old hardware and unsupported software cost more than they appear: lost productivity, higher security risk, vendor end-of-life surprises. Budget-friendly upgrade steps: inventory, prioritize end-of-life systems, lease vs buy analysis, phased rollout.

### [Onboarding Remote vs. In-Office Employees](https://s90.com/articles/remote-onboarding)
How to make day one amazing for both remote and in-office hires. IT as the secret weapon: pre-shipped hardware, zero-touch deployment, day-one access to systems, structured welcome flow, buddy assignment.

### [Why AI Is No Longer Optional for Small Business IT](https://s90.com/articles/ai-essential-smb)
Why AI adoption is accelerating for SMBs (customer expectations, competitor pressure, productivity multipliers) and how to start today without a data science team: copilots in tools you already pay for, lightweight automations, governed pilots.

### [AI + Cloud FinOps: Cut Azure and M365 Waste](https://s90.com/articles/cloud-finops)
AI-powered automation to cut cloud waste. Right-size VMs, decommission orphaned resources, reclaim unused M365 licenses, schedule dev/test environments to shut down off-hours. Typical savings: 20–40%.

### [The 7-Step Plan to Cut Azure & M365 Waste](https://s90.com/articles/azure-waste-reduction)
A script-free, practical guide to AI-powered cloud cost optimization: (1) export usage, (2) tag every resource, (3) identify zombies, (4) right-size compute, (5) reclaim licenses, (6) automate dev/test shutdowns, (7) set monthly review cadence.

### [The 30-Day Copilot Launch Plan for SMBs (with Guardrails)](https://s90.com/articles/copilot-launch-plan)
Turn an internal Copilot policy into a 30-day rollout playbook: week 1 governance (data labels, DLP), week 2 pilot group, week 3 expansion with training, week 4 measure and codify. Includes compliance-safe default settings.

### [From Hype to Help: A Small Business Owner's Guide to AI](https://s90.com/articles/ai-for-small-business)
AI as a managed service layered on top of Microsoft 365 and Azure — deploy copilots and light automations inside the stack you already pay for. Practical starting points for non-technical owners.

## Contact

- **Email**: info@s90.com
- **Phone**: (877) 400-5999
- **Address**: Newport Beach, California, USA
- **Web contact form**: https://s90.com/#contact

All sales conversations start with a free Discovery Call.